Support and troubleshooting

Message @RelayFees on X. Include the withdrawal reference (it starts with RL-) or the token address, never your passkey, seed phrase, full bank details or a screenshot showing them. Relay will never ask for your passkey or private keys.

My launch says it would fail if sent

Relay checks every launch before your wallet sees it. Read the reason shown, adjust the details if needed, and choose Prepare again. Nothing was sent.

My wallet did not open

For pump.fun use a Solana wallet that supports transaction signing (such as Phantom). For Pons, add Robinhood Chain to your EVM wallet first.

I sent a launch and it is still pending

Keep the status page open: Relay checks the chain before allowing another attempt, so the token is never launched twice.

I don’t see my fees

Fees appear after they are collected from the launchpad and are final on chain. Fees still in the launchpad show as awaiting collection on the token page.

I can’t add bank details

You need a passkey and a recent X sign-in. Add a passkey in Security, then sign in with X again if asked.

My bank is not in the list

Only listed banks can be used (EUR uses an IBAN). Search the full list in Currencies and banks, or withdraw to a crypto wallet instead.

Withdraw is unavailable

The withdraw page says why: below the minimum, a security hold on new details, a method not open for that balance, or a withdrawal already in progress.

My bank transfer was sent but has not arrived

Arrival depends on your bank; some take one or more business days. If it has not arrived after a few business days, contact us with the RL- reference.

My withdrawal says Returning to your balance

The bank payout could not be sent. The funds are being returned and will appear in your available balance; you can then withdraw to a wallet or try your bank again.

I lost my passkey

If you have another passkey, use it. Otherwise see account recovery.